Below are some of our most frequently asked questions.

If you still have questions please contact us using the form on the page below.

How to become a Stop-Lite Distributor?

Visit our "Become a Distributor" Page which can be easily located in the red navigation bar and fill out the form or contact mckenna@stop-lite.net for further information.
Do Stop-Lite products come with a warranty?

Yes, every Stop-Lite product comes with a 1 year warranty which does not cover cosmetic damage. If you are unsure if your product damage qualifies, call our office at (224) 803-2224
Is my LED Solar Sign broken?

Our troubleshooting instructions are at the bottom of this page. Please look at them before contacting us.
Can you put my logo on the back of the vests?

Yes, we can customize our vests and hand-held paddles with different colors, logos, and words.
What is the automatic tilt lighting functionality?

All of our 12" & 18" LED handheld safety paddles are equipped with our automatic tilt lighting feature which turns off the lights when the paddle is placed down by the waist, and re-illuminates them when the paddle is raised. Our paddles utilize a ball-switch mechanism for intuitive on/off functionality. When the paddle is raised, the internal ball-switch moves into a position that completes an electrical circuit, activating the device. Conversely, when the paddle is lowered, the ball-switch shifts, breaking the circuit and deactivating the device. This mechanism offers a seamless, battery optimizing way to control the operation of our paddles, making it convenient for users to engage or disengage them with a simple motion.
What products the Li-Ion batteries work with?

The Li-Ion batteries work with all of our Handheld Paddles as well as the LED Class 2 and Class 3 Vests, plus the LED Police Vest.
Does it matter which type of battery I order?

In short, not really, the only that changes is the way you recharge the battery. All the batteries USB-C or Micro-USB fit into the paddles and vests the same way.
Can I wash my Stop-Lite LED Vest?

Yes, you can machine wash the vest (separated from the battery) on a gentle cycle. Hang it up to dry and do not wash it more than 20 times total. Do not iron, bleach, dry clean, or machine dry the vest. You can find vest care instructions in the images of each of our vest listings or see below: .
Can I purchase replacement batteries or chargers?

Yes, we offer replacement batteries at $25 a piece and you can easily purchase by contacting, McKenna Kopras, our sales manager at mckenna@stop-lite.net.

Frequently Asked Questions

Solar Road Sign Troubleshooting

Before requesting additional support, please try the following steps:

1. Make sure the sign is powered ON.
Use the orange key to switch the sign to one of its two active modes.

The sign will not charge or absorb solar energy when it is turned OFF.

2. Verify the sign is in 24/7 mode.
If it’s set to Dusk-to-Dawn mode, it may not flash during the day.

To check this mode, test the sign at night to confirm it's working properly.

3. Inspect the solar panel connection.
Ensure the solar panel is securely connected to the battery.

The connector is designed to fit only one way—if it feels difficult to insert, it may be upside down. It should connect smoothly when aligned correctly.

4. Check if the battery display powers on.
This will help confirm whether the system is receiving power as expected.

If you still need help, contact info@stop-lite.net or call us at (224)-803-2224.

Troubleshoot